AVL North America

  • Manufacturing Customer Installation Technician

    Job Location US-MI-Plymouth
    Posted Date 3 weeks ago(1/3/2019 2:14 PM)
    ID
    2018-2236
  • Overview

     

    Overview

    Delivery and installation of professional and customer-oriented services according to customer requirements and the manufacturing, CS, and order fulfillment processes. Responsibilities include product and system unpackaging, installation, set-up, debug, configuration, calibration troubleshooting, maintenance and repair for AVL Hardware and Software.

     

    Responsibilities

    Roles:

      • Act as Liaison and company representative with customers. Represent AVL with the highest level of professionalism.
      • Overall installation leader, working alone, or with skilled trades to complete Mechanical and electrical installation in an on time every time fashion
      • Install and or support mechanical and electrical installation and termination of field wiring and pneumatic/hydraulic systems. Verify against drawing
      • Power up / troubleshoot equipment
      • Final electrical quality inspection of equipment
      • Initial system checks in preparation for commissioning.
      • Document discrepancies and feed back to engineering
      • Perform at customer site; test equipment and system installation, configuration, maintenance and calibration to AVL specification as define though the AVL Qualification Initiative (QI).
      • Troubleshoot and repair products and systems to AVL specifications following defined processes.
      • Professional and timely completion of service and commissioning reports, expense reports and other administrative responsibilities as required.
      • Actively participate in developing one’s own training plan and exhibits ownership in completing training towards realization of selected diplomas and competency.
      • Provide feedback and improvement suggestions on troubleshooting guides and continuous improvement methods to increase operating equipment effectiveness (O.E.E.).
      • Generates calibration certificates, service reports and is responsible for evaluation and presentation of results
      • Perform in-house repair, post production operation tests of new equipment as required.
      • Perform manufacturing shop floor tasks as assigned by supervisor.
      • Maintain a safe and clean work area in accordance to 5S standards.
      • The ability to communicate with customers in a professional way and in the ability to independently describe, categorize, analyze and solve service requests and issues.
      • Ability to present informal operator instruction on AVL products and test systems
      • Timely follow up on items and the ability to drive issues to closure.
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      • Maintains assigned calibration equipment.
      • Complete all applicable safety training.
    • Must be willing to travel 90+%.

     

     

    Qualifications

     

    Qualifications/Skills:

    • Associates degree in engineering or equivalent trade school and experience
    • Five years experience with test automation equipment and test bed operation
    • Understanding of electrical and mechanical processes
    • Knowledge of complete test cell operation and its contents
    • Excellent verbal and written communication skills
    • The ability to cope with negative feedback from customers, exhibit patience and possess excellent listening skills

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