AVL North America

  • Salesforce Administrator (CRM Coach)

    Job Location US-MI-Plymouth
    Posted Date 4 months ago(6/12/2018 1:00 PM)
  • Overview

    The CRM Coach is a Salesforce administrator and acts as the primary person responsible for ensuring that our implementation of Salesforce CRM is, and continues to be, an effective tool for our local sales, marketing and service teams. 


    The CRM Coach will also be the primary liaison with the Global CRM Team and will be responsible for preparing our local operations for new functionality developed by the Global CRM Team. 


    *This is not a remote opportunity. This position will be located out of Southeast Michigan.


    “Applicants must be currently authorized to work in the United States on a full-time basis. Employer will not sponsor an applicant for a work visa for this position.”


    • Administer Salesforce.com; this includes working within current processes to maintain: users, roles, security, profiles, permission sets, sharing rules, customizations, report and dashboard development, data management, and support for AppExchange applications.
    • Create custom workflows and processes in SFDC to support local organizations/users.
    • Support new and existing users with questions and issues (help requests).
    • Manage, prioritize and follow-up on help requests from the users.
    • Act as the primary contact with Salesforce.com support when needed.
    • Coordinate the resolution of significant issues with Global CRM Team.
    • Assist Global CRM Team in maintaining training curriculum and materials for new and existing users.
    • Train users on the use of Salesforce.com.
    • Manage mass imports and exports of data as needed.
    • Facilitate requirements gathering and prioritization with business users for improvements and communicate them to the Global CRM Team.
    • Document system configuration and administrative processes as they are developed.
    • Be the leader to support the goals of our organization, and how those goals are supported by the Salesforce application.
    • Keep abreast of Salesforce.com functional capabilities and roadmap to maximize our investment and commitment to the Salesforce Platform.


    • 1+ years’ admin experience with Salesforce.com Sales Cloud and Service Cloud configurations
    • Salesforce Certification is a plus
    • Able to work independently as well as in large teams
    • Able to gather, document and execute detailed specifications from high-level requirements with little to average amount of supervision
    • Excellent verbal and written communication skills
    • Ability to travel internationally
    • Experience leading and facilitating user group discussions
    • Experience developing and maintaining training materials and training curriculum
    • Experience with analytical snapshots a plus


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