The Program Manager II has the overall responsibility for the successful execution of all assigned projects.
Project leadership with teams in multiple locations
Controls projects with medium commercial, social, and technical complexity.
Ensures implementation of projects in compliance with all related processes to achieve targets (cost, timing, deliverables) and customer satisfaction.
Supports the PEI proposal process
Authority to form the project team jointly with STLs/SAMs according to the required project resources (capacity, quality and location)
Develops synchronization of AVL and customer processes
Managing the project initialization and planning with special attention to cross location project organization and interface with customer
Scope change management via a formal PVR process.
Customer Relationship Management during sales and project execution.
Facilitate project meetings.
Interface with Finance and support project accounting requirements.
Identify new business opportunities on existing projects.
Work collaboratively with KAMs on new business opportunities at existing customers
Responsible for applying appropriate tools and methods (ProCalc, ProCon, risk management, AI lists, documentation, internal project reporting, etc.) with special attention to cross location information flow
Authority of overall budget control – manage and control contingency
Authority and responsibility to define feasible work split for the effective cross location project execution jointly with SAMs/STLs.
Authority to prioritize the assigned resources within his / her projects jointly with STLs/SAMs
Very proactive in escalating as appropriate to keep cost, timing, and deliverables on track while maintaining customer satisfaction.
Authority to initiate steering committee meetings of customer and AVL.
Execute project wrap up with the dual goal: get customer feedback directly and through Customer Satisfaction Surveys and assess project execution performance. Provide feedback to team members.
Execute project reflection meetings with the project team.
Contributor to the continuous improvement of processes / Lean.
Bachelors degree in engineering or related and minimum of 5 years related experience
Ability to manage multiple projects with multiple customers.
Distinctive customer focus.
Excellent people, verbal written communication and relationship building skills.
Excellent organizational skills
Awareness of and ability to accommodate personality and cultural differences
Demonstrated ability to manage projects with a high level of content, technical, and social complexity (stress resistant).
High competence with MS Word, Excel, PPT, and Project