IT Help Desk Analyst will interact directly with end-users to provide hardware, software, network, and applications problem resolution. This position provides first and second level helpdesk support to internal customers, assisting them with hardware and software issues via phone, email and in person. Successful candidates will have exceptional customer service skills, attention to detail, and able to multitask in a fast paced environment.
Ideal candidates must have a willingness to learn, have a positive attitude and know how to work with customers in tense situations. The candidate will troubleshoot and resolve trouble tickets related (not limited) to technical difficulties with hardware, software, and the network.
IT Help Desk Analyst is responsible to insure that issues has been resolved and update the ticketing system, image and deploy computer assets, setup new employees, provide orientation, support printer services, provide remote support and troubleshooting; assist upper-tier support teams as needed.
Applicants must be currently authorized to work in the United States on a full-time basis. Employer will not sponsor an applicant for a work visa for this position.